Refund policy

We want you to feel confident about your INSHOP purchase. The following terms apply without limiting your statutory consumer rights.

Return and Exchange Window
You may request an exchange or return for a refund within 14 days of receiving your item, without giving a reason, subject to statutory exceptions.

Item Condition
For change-of-mind returns, items must remain in their original condition, without use or customer-caused damage. Please retain tags, accessories, and original packaging wherever possible.

Try shoes indoors on a clean surface to protect the soles. Keep protective coverings on bags until you decide to keep them.

Defective or Incorrect Items
If an item is defective or does not match your order, you may request an exchange or refund within 30 days of delivery, at no additional cost. Longer applicable warranties or statutory rights remain unaffected.

How to Request a Return
Contact [201285606061] with your order number and the item you wish to return or exchange. For product issues, include a description and photos where possible. We will coordinate the return arrangements with you.

Fees and Refunds
We do not charge fees for exercising statutory return or exchange rights. Refunds due will be made to the original payment method, or an agreed alternative for cash-on-delivery orders, within applicable legal deadlines. Store credit will only replace a refund with your agreement.

Exchanges and Sale Items
Alternative sizes and colours depend on availability. Any price difference will be settled accordingly. Sale items retain the same statutory consumer rights.